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PSW Quick Guide: How to find POC claims in eXPRS

How to Find POC claims PSW QUICK GUIDE (v1; 1-25-17)

Legislators Announce Budget-Focused Town Hall Meetings across Oregon

Legislators Announce Budget-Focused Town Hall Meetings across Oregon


(SALEM) – The Oregon Legislative Assembly’s budget-writing Joint Ways and Means Committee will hold a series of public hearings in seven cities across the state beginning February 10.


The town hall events will create opportunities for Oregonians to provide input into the 2017-19 biennial state budget, according to Representative Nancy Nathanson (D-Eugene) and Senator Richard Devlin (D-Tualatin), the co-chairs of the committee.


On January 19, the co-chairs released an “Existing Resources Framework,” recognizing that existing revenues fall $1.8 billion short of the funding necessary to continue state services at current levels. The entire budget framework and accompanying narrative are available here:


The full schedule for the town hall tour is listed below.




Friday, February 10 — Salem     

5 to 7 p.m.

Hearing Room F

Oregon State Capitol

900 Court Street NE, Salem


Saturday, February 11 — Portland       

Noon to 2 p.m.

Main Mall, Amo DeBernardis CC Building

PCC, Sylvania campus

12000 SW 49th Ave, Portland


Friday, February 17 — Hermiston    

5 to 7 p.m.

Main Commons

Hermiston High School

600 S 1st St, Hermiston


Saturday, February 18 — Madras

1 to 3 p.m.

Performing Arts Center

Madras High School

390 SE 10th St, Madras


Friday, February 24 — Ashland

5 to 7 p.m.

Rogue River Room

Southern Oregon University

1250 Siskiyou Blvd, Ashland


Saturday, February 25 — Eugene  

1 to 3 p.m.

Rooms 308-309 Building 17 (The Forum)

Lane Community College

4000 E 30th Ave, Eugene


Friday, March 3 — Tillamook           

6 to 8 p.m.

Officer’s Mess

Port of Tillamook Bay

6825 Officers Row, Tillamook


PSW Payroll Update

Here is an update on the Personal Support Worker (PSW) payroll transition to PPL. Personal Support Worker (PSW) and employer enrollment with PPL has not gone as seamlessly as we would have liked. I’d like to acknowledge and thank everyone involved in this very difficult process.


CDDPs and Brokerages stepped up to get packets to employers and PSWs and have followed-up with them to get paperwork submitted. As we have worked with PPL to identify gaps in information, CDDPs and Brokerages again worked to fill in those gaps. Individuals and families have worked hard to complete necessary employer paperwork. And most importantly, PSWs have completed packets and tracked down information in the midst of the vital work they do with clients. All of this help has been instrumental, thank you.


Payroll transition to PPL

The payroll transition work began in August 2016. It included several changes to data systems, training and information sessions to CDDPs and Brokerages, and in-person information and enrollment sessions to help PSWs and employers complete necessary paperwork.


Even with the extensive preparation, the transition to PPL has not been as smooth as we had expected. We are working with PPL to resolve the problems and have directed them to improve their customer service.


If you got a robocall from PPL

PPL recently did a robocall to notify employers and PSWs about missing paperwork. Some people who got the calls did not understand what they were supposed to do. If you are an employer of record, the call most likely was because of a problem with your Employer Identification Number. If you got the robocall you need to contact PPL right away to find out what is missing and get paperwork issues resolved.


Contingency plan extended

We have extended the contingency plan for payroll through the February 28 pay period. If the PSW and employer submitted accurate Social Security and Employer Identification Numbers, PSWs will get paid during the contingency period, even if other paperwork hasn’t been completed. That contingency plan made it possible to pay 99.2 percent of PSWs on January 18, 2017.


Until April, PPL is providing a list to CDDPs and Brokerages of PSWs not paid. If an administrative error caused the error it will be fixed and the PSW paid the next week. If additional information needs to be submitted, the PSW will need to contact PPL to find out what is missing.


Please know that after the contingency plan ends, all required information from employers and PSWs will need to be complete and logged at PPL in order to issue paychecks on time.


Direct deposit and W-2s

We know there were issues with direct deposit for PSWs who had not submitted the needed documentation before December 22, 2016 for the first pay period.


PSWs that submitted direct deposit documentation before December 22, 2016 should have received direct deposit for the first pay period. Due to legal restrictions, TNT was unable to provide direct deposit information to PPL during the transition.


W-2s for work done between January 1 and December 31, 2016 will come from TNT since they were the payroll entity for all of 2016.


For more information

What should you do if you have questions about the information that needs to be submitted? Your first step is to contact PPL’s customer service:



You can also “Follow” ODDS’ Facebook page, the eXPRS page or the Home Care Commission page on Facebook to get updates and helpful information.

FMAS Payroll Update

Final Payments under Contingency

We have two more scheduled payments under the contingency.  Travel and Overtime Payments and the next Out of Cycle.  After that, all Claims (and Service Deliverables submitted after the true Good to Go relationships are loaded) will suspend if the PSW and Employer have not fully completed their paperwork.


Out of Cycle Payments through the end of February

Out of Cycle payments will continue to be automatically submitted by ODDS through the month of February.  This means that no fee will be assessed and you do not have to submit an OOC spreadsheet.  All Service Deliverables in an Approved status that are eligible to be paid will be sent through without any further approval from your office.


EIN Confirmations

As a reminder.  If you have received a verbal confirmation of an EIN from the IRS you must submit it through ODDS at  If you receive a 147-C letter from the IRS you may submit that directly to PPL.   The 147-C letter overrides all checks and is immediately applied or accepted.


BetterOnline Information Updates

As stated on the call Wednesday, it takes up to 48 hours for information to travel from BetterOnline to eXPRS.  If information is corrected please give the systems enough time for those corrections to move through.  Demographic changes (address, phone, email) are not updated through this process.  The PSW must submit a change of information form to the state Provider Relations Unit.


Do not make changes to PSW and Employer information such as Name, Date of Birth, or PRIME. If you are making a correction to a Name or Date of Birth to match eXPRS data only, contact PPL Customer Service. If you see a need for a prime correction due to a transposition you can notify  If the prime is wrong or has changed, please notify Kim Bienkowski at .


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New PSW Orientation Class